How can we help you?

Most typical questions about purchasing a sexy real sex doll.

A1: We are a manufacturer of the TPE sex doll, silicone sex doll. We offer the following suggestions for the maintenance of your TPE love doll.
　　Here is what you need to know:
　　1.How to clean the holes
　　Each sex dolls come with a vaginal irrigator (or vaginal flusher, picture attached). After using it, flush the holes with the water pump we provide you. Then insert cloth in the holes to absorb the humidity left. If you need to clean the outside part, just wash the sex doll with water and soap. Wipe it until it is dry, never use a hairdryer because if you heat the doll more than 40ºC it can start melting. Then apply some baby powder on her skin, it will absorb any humidity left and improve the touch feeling. To dry the holes, we suggest using tampons, one for the mouth and 2 for the vagina (behind each other), and 2 for the anus opening (behind each other). Tampons are much easier to insert, soaking off the moisture, do not produce fluffs and can be easily removed with the strip. The tampons are soaking off most of the sperm-lube mixture. That allows you to move the doll without the fear that something drops out. You can remove the tampons after a few minutes.
　　2.TPE Rehydration
　　Once a month it is recommended to hydrate the entire doll with mineral oil to keep the doll factory new. Similar to washing your doll you apply baby oil on the front half of the body and wait approx 2 hours for absorption and flip the doll over and repeat. Be sure to remove baby powder first before oiling her body. Vaseline can be used under high-stress areas such as the armpits, crotch, and vagina but requires approx. 12 hours for absorption. Vaseline and Nivea creme have higher mineral oil content than baby oil. For hydrating the entire body, baby oil is the proper choice.
　　3.Stains from clothes
　　Clothes with dark colors may stain the skin of the sex doll, especially if they are new. Try to use always light colors. If you need to use dark color clothes and they are new, you should wash them before dressing the doll with them. If the skin of your doll gets stained we can provide you a special cleaning cream to remove the stains. Just ask us, please.
　　4.Using Lube
　　We recommend using water-based lubrication for sexual intercourse with your big chest sex doll. But there are some people who prefer it without. Just decide for yourself. It is safe to use Vaseline or baby oil for lube alternatives too. If you want to use regular lubricant, make absolutely sure it is water-based and not silicone-based because it could damage the TPE material.
　　5.Storing her
　　To avoid wearing out the underarm or other parts of the skin, please keep arms and legs straight and parallel to the body when not in use. If you store it in a bent position for a long time, for example sitting or with her arms up, you will take the risk to make her skin folds look like scars even in normal position.
　　6.Blacklist of harming products
　　① Alcohol:
　　Pure alcohol like rubbing alcohol, alcohol thinned with water and products containing a lot of alcohol like baby wipes, disinfecting wipes, sprays and soaps, toy cleaners, etc.
　　Alcohol is producing micro-cuts (irreparable) and a dry-out effect (porous, cracked, and brittle ) inside the TPE structure.
　　Spray perfume only on clothing and/or wig before you put on your sex doll.
　　Do not spray perfume directly on the doll’s TPE surface.
　　② Solvents:
　　All kinds of single solvents and solvent compounds like mineral spirits, odorless mineral spirits, paint thinner, nitro-thinner, and products containing solvents like alcohol-free baby wipes (includes ether and/or chlorine instead of alcohol), etc. Solvents are causing a dissolving process inside the TPE structure, are destroying the block-copolymers and therewith they are extremely harmful to TPE. Only official repair solvents for TPE dolls and their different TPE blends, provided from the vendors, are allowed according to their repair manuals/videos and recommendations from the vendors and manufacturers.
　　③ Vegetable oil:
　　Products containing vegetable oil, like crèmes, soaps, shower gels with coconut oil, fruity oils, etc. Vegetable oils are sealing the TPE surface and therewith the necessary breathing function of TPE is stopped.
　　④ Silicone oil:
　　Products like wet condoms (includes dimethicone) and silicone-based lube. Silicone oil influences the TPE structure and makes it harder, cracked, and brittle. Also, a shrinking process of the TPE can happen. If you follow the simple steps in the maintenance of your doll then you will find a long-lasting product
　　⑤ Hairdryer
　　*Never use a hairdryer or other heat source to blow your big ass sex doll dry. The high temperature of the hairdryer will melt or deform the TPE material.
　　Use a soft absorbent towel and gently pat your sex doll dry after cleansing when you used it. After thoroughly drying, apply a light dusting of Premium Renewal Powder to keep her skin soft and velvety.

A2:  If you are asking yourself where can I buy the best quality and realest sex doll? The answer is HERE. Our great customer service we’ll make it easy and smooth for you in case you have any question and we always try to help our customers finding the best love doll according to their desires.
　　The process to buy a sex doll is pretty simple:
　　First select the model that you prefer, you can do that by visiting our dolls sections and selecting between silicone and TPE. Once you see a doll you like, start customizing and selecting your preferences.
　　After the checkout process we will contact you via email to make sure that your order is accurate and your dream doll has been customized according to your desires. Please make sure that you can receive our emails, otherwise check your SPAM folder and add our email to your contacts. If you don’t see our emails, please reach out directly!
　　We will confirm your payment with our secure payment system and if everything is correct, you will receive a confirmation about your order and we will start making your doll.
　　During the manufacturing process we will send updates about your doll, in some case we might even send you picture of the status of your doll in progress (it will depend on the level of orders in our pipeline).
　　Once your doll in created for you, you’ll receive a confirmation email with the shipping details and tracking number.
　　You will receive your Jigglyjoy doll and start having fun together.

A3: We offer high quality Platinum silicone dolls and Platinum TPE dolls, read the dolls descriptions to understand more about every specific model or please contact us. Our dolls also have a flexible and fully articulated movable skeleton that will allow you to use them in any position you ever imagined. 　　All our dolls have been sculptured by experience sculptors and created to provide realistic sexual pleasure. Their bodies simulate lifelike vagina, anal and oral sex openings (oral for TPE and soft silicone models only). Both Platinum TPE and Platinum silicone are waterproof.

A4: Platinum TPE and Platinum silicone dolls do not contain any harmful, toxic or itchy material or chemicals. TPE and Silicone dolls are sterilized and made with similar components as sex toys.

If you had any allergic to silicone or TPE in the past, we won’t recommend you using a sex doll.

A5: Free shipping to all Europe, USA and most of the countries, but if you have any concern, please let us know.

A6: Free Discrete Shipping. No hidden fees. How does it work?

　　Free Shipping Worldwide of Real Life Love Dolls

　　In some countries such as New Zealand, some European and South America import taxes might be required at delivery. We have nothing to do with this, it is required by some countries and it usually ranges from $100 to $200 and up, depending on the doll. Buyer is responsible for import taxes and fees.

　　Some Countries like Canada, Germany, UK, Japan or Australia usually require the submission of a proof of payment or invoice. You can provide the confirmation email, or Paypal invoice or reach out to us and we will help you with that.

　　We can ship to a UPS, FedEx store or DHL for you to pick it up, instead of shipping to your place. Just let us know after placing your order and we will change the shipping address.

A7:After placing your order, make sure that you received an order confirmation email, as our team might ask you to double check some details. Some email providers might send our emails to SPAM folder, so please make sure to double-check your SPAM folder and to add our email [email protected] to your contacts to ensure a fluid communication.

　　Our team will reach out with order status, photos, tracking number and any question that they might have, so please make sure that you can read our emails and reply with any information requested by our team.

If you don’t receive our emails, please send us a note directly to [email protected], talk to our team via chat or give us a call!

A8: Shipping and Import Taxes have an extra cost of over $3000 USD (depending on love doll model and weight), so if you are a serious buyer and interested please let us know so we can make it happen and deliver at any address serviceable by Bluedart / Delhivery / DTDC in India.

Please don’t place your sex doll order online and reach out to us so we can prepare an invoice for you for payment and shipping to India.

A9: Our prices are in USD dollars.

We offer various payment methods when you place the order, depending on the country and time of the booking. Whatever way you choose, you can rest assured your payment is always safe.

  1. PayPal Payment

Checkout and pay securely using PayPal. All major credit cards are accepted. This payment method can be used in conjunction with any billing and payment schedule. Whether you have a PayPal account or not, you can enjoy PayPal’s buyer protection alongside our Jigglyjoydoll Guarantee.

  1. Western Union

You can arrange to have payment electronically requested from your bank account. Please contact us for the bank information after processing the order.

  1. Credit card

Jigglyjoydoll accepts credit cards and transfers from your available Pay account balance.

  1. Bank Transfer

If you would like to pay via bank transfer, you can do it after checkout. We will provide all the details you require to complete your bank transfer after you have placed your order.

If you have questions or concerns regarding these payment methods or any feedback on your payment and the services that you would like us to consider, please email us at [email protected]

A11: Your privacy is our main goal. All packages are delivered in discreet packaging; additionally, customer details are sealed within our privacy policy.

There is no specific indication or labelling on the box that reveal the contents inside.

If you do not want to receive the order at your home, we can always send it to a UPS, Fedex store (US orders) or DHL store (rest of the world) and you can pick it up there at your convenience.

A12: Usually we can’t stop an order after 12 hours of submission, so please let us know asap and we’ll see if we can modify your order.

A13: We’ll ship your dream JigglyJoy doll, a lingerie, a comb,a heating rod, a cleaner and in some case we might add some other surprises (depend on availability).

A14: We understand that purchasing a love doll online can be scary and you might have concerns about quality, materials and you ask yourself if you would receive a doll similar to the pictures on that site. There are a lot of websites display beautiful dolls for really low prices, and in most cases those can be scammers or you might receive an inflatable doll.

JigglyJoy are manufactured for you, according to your desires, so please understand that this process takes some time (check shipping policies), but we can guarantee that JigglyJoydoll are reputable high quality sex doll manufacturer.

A15: Due to the nature of this product, normally it is not possible for us to provide an exchange or refund as there are multiple concerns such as hygiene. Please understand that this is the normal practice within the sex dolls industry.

If your product or any part is damaged during shipping, please send photos to [email protected] and we will assess the issue in order to provide the better solution (a replacement for that product or part damaged, a fixing solution or discount, it will depend on the nature of the incident.

If the problem was caused by us we will take care of it.

Jigglyjoydoll believe all our products are of high quality WE have all been carefully screened to ensure that they can comply with the high standards we have come to expect. If you have any complaints or dissatisfaction please feel free to contact us so we can do our utmost to provide any suggestions or tips that may be able to resolve the issue. We appreciate any feedback as well as it can help us to avoid a repeat of these issues in the future.

A16: For US warehouse stocks and EU warehouse stocks, after we receive your order we will ship them within 48 hours, so you will receive it few days. ( If the doll is out of stocks but you agree with we produce it in our factory, so you will receive it about 15-18 days after you placing your order.) 

Customized Doll requires 1-2 weeks processing time + 1-2 weeks for shipping (UPS 5-10 Day Expedited Shipping) = 2-4 weeks (in rare cases up to 4) total delivery time.

Note:  There would be shipping delays due to the Chinese Spring Festival, National Day Holiday season, and unpredictable weather. We will do our best to expedite the order for you.

We will send you the tracking number of your order once it is shipped. We use UPS, Fedex and DHL so you can track your order easily.

A17: You just need to tell us the address or any other location or a UPS store and we will ship your order there, so you can swing by and pick it there at your convenience

A18: JigglyJoy is best at customizing dolls. We allow customization options, please let us know if you are looking for some option that you can’t find in our site.

We can also build your own doll. Send us an email with pictures, 3D scan data and instructions, and we will evaluate your model and provide a proposal.